Delivery delays

Most orders arrive on time. Sometimes an order may arrive after the expected delivery date. This can be caused by incorrect address information, a missing tax identification number (in applicable countries), severe weather conditions, or customs backlogs.

We review and monitor shipments to minimize delays. If we discover that information is incorrect or missing from your order, we will notify you to request updated information. You can review your order details in the Orders section of your account. If you notice information that needs to be changed, please contact customer support.

Customs delays are generally resolved in 24 - 48 hours. If you have questions about a shipment, we recommend first contacting the local Carrier office via the contact information on your Order Tracking page. For additional assistance, please contact us.